Due to the variety of brands and styles we carry, we've provided size charts for select product pages. If you're having trouble finding a specific size, please contact our Customer Service team at carmaxpromo@cs.staples.com, and a representative will be happy to help you.

After you place an order and it's been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your order status and details through your ‘My Account’ portal in ‘Order History’.

Once the order is placed, call Customer Service at 800-678-7788.

You can access past orders and invoices by clicking on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders.

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

In-stock: Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service team is available at 800-678-7788 between the hours of 7 a.m. and 5 p.m. CST.

Custom Orders: We are unable to accept returns or process exchanges on custom, made-to-order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.

Due to shipping restrictions, we cannot accept returns on the following: hand sanitizers (and similar items with alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc.

1. Click on this link to generate your return label: Generate CarMax Return Label

2. Repack items to be returned along with the printed label or QR code to your nearest approved FedEx drop off location. This will then be shipped back to Staples for a refund or exchange to be processed.

If you have any questions, please contact the CarMax Customer Satisfaction team at 800-678-7788 between the hours of 7:00 a.m. and 5:00 p.m. Central Time.

Call Customer Service at 800-678-7788. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

Call Customer Service at 800-678-7788.

Call Customer Service at 800-678-7788 for more information.

Call Customer Service at 800-678-7788 for more information.

Our new Brand on Demand shopping experience is perfect for events and giveaways. All brand compliant so you can order with confidence.

Shop Brand On Demand

Click Here for our Brand on Demand FAQ.

Brand on Demand makes customizing your merchandise simple, fast, and reliable. Here’s what sets us apart:

• Brand-safe products– Every item is pre-approved to meet your brand’s guidelines.
• Live previews– See exactly how your product will look with your chosen logo and colors.
• Seamless shopping– Add Brand on Demand items to your cart alongside in-stock products and check out using your company’s procurement system.

It’s easy! Just follow these steps:

• Pick your product
• Choose your color and quantity
• Select your preferred CarMax logo
• Add to cart and check out– just like you would with any other item. That’s it—custom gear, made simple.

Once you place your order:

• Our Custom Order team reviews your selected logo.
• After approval, production artwork is created and reviewed again.
• Once finalized, your order moves into production, and you’ll receive updates along the way.

Brand on Demand items ship directly from our manufacturer in 10-15 business days.

With Brand on Demand, everything is self-serve and online—no back-and-forth emails or forms. You can shop for custom items right alongside in-stock products, all in one seamless experience on your eStore.

Yes! Our integrated shopping cart supports both in-stock and Brand on Demand items and works with your company’sthird-party procurement platformfor a smooth checkout process.

Yes. Our Custom Order Team reviews all Brand on Demand orders to ensure everything meets brand standards.

Brand on Demand is currently designed for bulk or team orders, not single-item personal purchases. Since these are custom-made products, there are minimum order quantities in place.

If you're looking for individual items, check out our in-stock products—no minimums required!

No, orders cannot be batched on the backend to meet minimum quantity requirements. Each order must meet the minimums on its own.

Proof: You’ll see a preview of your product in real time after you select your color and logo during the order process. No additional proof will be sent.

Order Confirmation: Yes, you’ll receive a confirmation email once your order is placed.

Yes! You’ll receive the following, as you would with any other eStore order.

• Order confirmation
• Shipping confirmation with tracking info

If you have any questions, our Customer Service Team is here to help! You can reach them by calling 800-678-7788 or emailing carmaxpromo@cs.staples.com.

Attention California Residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.