Contact Us
Questions, comments or feedback? Here's how to get in touch with us.
Customer Service
Pricing and Payment
Payment Methods
You can use any major credit card (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products. Other acceptable payment methods are: Payroll Deduction (eligible States only), Bill My Location. Please note Gift Cards are NOT redeemable online (Visa, MasterCard, American Express, Discover Gift Cards). To pay with a gift card please call Customer Service at 800-678-7788. Company/Department charge, check and money orders are not accepted.
Offers and Promotions
If you have a promo code, you can use it during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.
Printing Your Receipt
If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.
Shipping and Delivery
What are normal production and delivery times?
Your in–stock merchandise order will be processed and shipped shortly after receipt. All orders will be shipped via consolidated shipping via FedEx Ground to each location twice a week.
For production and delivery lead times on drop-ship or custom orders, contact 866.225.0936.
Orders will ship on the consolidated shipping schedule below. If you submit an order by the "in by" date/time, your order will ship on the next scheduled "shipping day" for your region. For quickest turnaround time, please submit orders by the next listed "in by" date/time deadline.
How do I track my order?
Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.
How can I get my order faster?
We will do everything possible to meet your deadline. To get information on expediting your order please contact our Customer Service team at 800-678-7788. Please note: expedited shipping may require additional cost.
What happens if a product is backordered?
We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.
What if I need to change my shipping method after purchase?
Once the order is placed, call Customer Service at 800-678-7788.
What do I do if my order has not arrived?
Call Customer Service at 800-678-7788.
Can I have my order shipped to multiple addresses?
If you need your order shipped to multiple addresses, call us at 800-678-7788 or e–mail us at carmaxpromo@cs.staples.com when placing your order to specify multiple shipping addresses.
Can I ship to an APO address?
All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing, and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you've been quoted during the checkout process.
Orders and Returns
Where can I find product sizing guides?
Due to the variety of brands and styles we carry, we've provided size charts for select product pages. If you're having trouble finding a specific size, please contact our Customer Service team at carmaxpromo@cs.staples.com, and a representative will be happy to help you.
How do I check the status of my order?
After you place an order and it's been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.
You can also view your order status and details through your ‘My Account’ portal in ‘Order History’.
What if I need to change my order?
Once the order is placed, call Customer Service at 800-678-7788.
How can I access my past orders or invoices?
You can access past orders and invoices by clicking on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders.
How can I check item availability?
If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.
What is your return policy?
In-stock: Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service team is available at 800-678-7788 between the hours of 7 a.m. and 5 p.m. CST.
Custom Orders: We are unable to accept returns or process exchanges on custom, made-to-order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.
Due to shipping restrictions, we cannot accept returns on the following: hand sanitizers (and similar items with alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc.
How do I return an item?
1. Click on this link to generate your return label: Generate CarMax Return Label
2. Repack items to be returned along with the printed label or QR code to your nearest approved FedEx drop off location. This will then be shipped back to Staples for a refund or exchange to be processed.
If you have any questions, please contact the CarMax Customer Satisfaction team at 800-678-7788 between the hours of 7:00 a.m. and 5:00 p.m. Central Time.
What if my item arrives damaged or defective?
Call Customer Service at 800-678-7788. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.
What if I received missing or wrong item(s)?
Call Customer Service at 800-678-7788.
When will my refund be received after returning an item?
Call Customer Service at 800-678-7788 for more information.
How can I track my return?
Call Customer Service at 800-678-7788 for more information.
California Proposition 65 and Tariffs
California Proposition 65
Attention California Residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.
We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.
Notice Regarding Tariffs
Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.
